A :
We aim to get orders processed and dispatched from our warehouse within 24 hours. During some periods (such as Christmas) delivery can take longer but notification of this will be given on our website.
UK DELIVERY
STANDARD:
Standard delivery in the UK is via First Class Royal Mail for parcels under 1kg. Delivery time is 2-3 days but may be faster than that. We are in the hands of the postman! Orders over 1kg are sent via a trackable DPD courier service. Delivery time is 2-3 days, but may, for orders placed before 11.15 am (UK time), be faster than that. DPD deliveries will be made on a week day and a signature is required, unless you have given specific delivery instructions when placing your order.
BEFORE 12.00 SERVICE:
This is a trackable DPD courier service and delivery time is 2-3 days, but may, for orders placed before 11.15 am (UK time), be faster than that. Delivery will be made on a week day before 12 noon and a signature is required, unless you have given specific delivery instructions when placing your order.
SATURDAY BEFORE 10.00 SERVICE:
This is a trackable DPD courier service and delivery time is before 10am on a Saturday. Orders for this service must be placed before 11.00am on the previous day. A signature is required unless you have given specific delivery instructions when placing your order. This service is charged at £30.00 per carton. As a guide, each carton is packed to a maximum of 13.5kg.
Important note re DPD deliveries:
DPD deliveries require a signature and so this should be borne in mind when choosing your delivery address. If you are not at home when DPD try to deliver, and you have not given specific delivery instructions when placing your order, they will leave a card notifying you and giving you options on what to do next (eg ring to reschedule the delivery or leave a message on the card giving a safe place for the parcel to be left).
OVERSEAS DELIVERY
EUROPE
STANDARD:
Standard delivery to European countries is via Royal Mail Airmail (packages up to 5kg) or DPD European trackable courier service. The Airmail service is a non-trackable service and delivery takes between 3–7 days from dispatch. DPD European Service is a trackable service and delivery is 2–5 working days from dispatch. DPD deliveries require a signature and so this should be borne in mind when choosing your delivery address.
PRIORITY:
Our priority delivery service to European countries is via UPS trackable courier service. Delivery is 2–3 working days from dispatch. UPS deliveries require a signature so this should be borne in mind when choosing your delivery address. Please note that UPS are not able to deliver to PO Box addresses.
REST OF WORLD
STANDARD:
Standard delivery to the rest of the world is via Royal Mail Airmail for orders up to a weight of 5kg (up to 1kg for Canada). This is a non-trackable service and delivery takes between 5 - 10 days. Orders over 5kg go via our priority service.
PRIORITY:
Priority delivery to the rest of the world is via a UPS trackable courier service. Delivery time is 3–8 working days (usually 3 days). UPS deliveries require a signature so this should be borne in mind when choosing your delivery address. Please note that UPS are not able to deliver to PO Box addresses.
A :
Our postage charges are based on the weight of the order and the country to which they are being sent. Click here to see how the charges are calculated. You will be able to see the amount being charged for delivery before you confirm your order.
UK DELIVERY
STANDARD:
The delivery charge for parcels under 1kg is £2.75. Orders over 1kg are packed in cartons and sent via courier. The charge for these will be based on the weight of the order and number of cartons sent. As a guide, the charge for orders up to 5kg is £4.75, up to 10kg is £5.75 and up to 20kg is £6.75.
BEFORE 12.00 SERVICE:
This service is charged at £11.00 per carton. As a guide, each carton is packed to a maximum of 13.5kg.
SATURDAY BEFORE 10.00 SERVICE:
This service is charged at £30.00 per carton. As a guide, each carton is packed to a maximum of 13.5kg.
OVERSEAS DELIVERY
Charges for overseas delivery depend on the country to which we are delivering. Click here to see how the charges are calculated. You will see the delivery charge that will be added to your order before you have to confirm the order.
A : Orders can be placed online via our secure server. Alternatively orders can be placed by phone on +44 (0)1580 764242.
A :
We do not currently have an order tracking facility on our website but this will be available in due course. You will be able to track your order by logging into your account on the Galore Park website.
For information about your order, please call our customer services team on +44 (0)1580 764242 or email info@galorepark.co.uk.
A : Galore Park accept payment using all major credit and debit cards. School and trade customers can choose to be invoiced for their order subject to account approval.
A : An invoice with your order details will be dispatched to you either with your items, or separately with payment confirmation if you have paid by credit card. Any items currently out of stock will be marked as Temporarily out of stock (TOS) on your invoice. These will be dispatched when available. If you have received incorrect items within your order, please call our customer service department on +44 (0) 1580 764242.
A : Galore Park is happy to offer a refund on a product that you are unhappy with if it is in resaleable condition. Please call our customer service department on +44 (0)1580 764242 for a returns code before sending your book back to us. Please note that refunds are not available on CDs and exam papers.
A : Changes can be made to an order if we receive these before your order has been sent to our warehouse. If you would like to amend your order, please call our customer services department on +44 (0) 1580 764242 as soon as possible. Once your order has been sent to our warehouse, we will no longer able to amend your order.
A : A small number of specialist retailers stock our titles but our titles are not available to purchase from high street bookstores.
A : Copies of all textbooks are available to view on approval. Please place your order via our website or by calling us on +44 (0) 1580 764242. An invoice will be sent with your order. If you would like to keep the product, please pay the invoice as normal. If you would like to return your approval copy, we accept returns within 30 days of the order being placed subject to the product being returned to us in resaleable condition. Please note that CDs and exam papers are unavailable to order on approval.
A : Galore Park publish a range of textbooks which are ideal for pupils sitting their Common Entrance examination. These are available across all Common Entrance subject areas. We also publish the ISEB textbook range as well as revision guides which are ideal for students approaching their exams. ISEB 11+ and 13+ Common Entrance papers are available for pupils who would like to practice answering questions in the format of the exam.
A : The So you really want to learn Latin series is ideal for those learning Latin at school or at home who want a no-nonsense course which will take them to a high level of Latin proficiency. Latin Prep is closely geared to the ISEB syllabus for Common Entrance and is suitable for learners who would like a more colourful but no less challenging approach to learning this language. Ab Initio, also geared to the Common Entrance syllabus, is designed to be used at school and is popular for the large number of practice questions that it includes to ensure that the pupil has grasped the material covered. Please note that the Ab Initio series does not have an accompanying answer book.
A : Past papers are available to order for the ISEB 11+ and 13+ examinations. For the 11+ exam, papers are available in a Core subject pack (including papers and mark schemes for English, Maths and Science) or in packs of ten of the same paper plus their mark scheme. For the 13+ exam, papers are available in a Core subject pack (including papers and mark schemes for English, Maths and Science), a Humanities pack (including papers and mark schemes for Geography, History and Religious Studies), a Classics pack (including papers and mark schemes for Latin and Greek) and separate language packs for French, German and Spanish. Listening CDs for the language and Mental Arithmetic exams are available to order separately. All 13+ papers are also available in packs of ten of each paper plus their mark scheme. Common Academic Scholarship (CASE) papers are available as a set with the French Listening CD available to order separately.
A :
ISEB produce three sets of exam papers per year; Spring, Summer and a practice paper. The Spring and Summer papers are the 'live' papers sat by pupils taking the Common Entrance. The practice paper is an extra paper produced by the ISEB and is often used by schools as their mock exam. All papers follow the same format and offer excellent preparation for the Common Entrance exam.
Spring papers are available in the August of the same year, Summer papers in the following Janaury and practice papers in the July of the same year. Please note that Galore Park is fobidden by ISEB to provide any parent with papers before these dates as schools may wish to use the paper for a school examination.
A : Galore Park has republished the popular synthetic phonics course Step by Step Reading by Mona McNee which is ideal for teaching pupils of all abilities to read. Mona initially wrote the course to teach her son, who has learning disabilities, to read and achieved incredible results with the course.
A : Although Galore Park primarily publish titles for Key Stage 2 and 3, we do have a range of Latin and Spanish books suitable for GCSE as well as two ISEB science publications for GCSE and A level.
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